01 接待客户

第堂

商务活动

01 接待客户

礼貌预约客户

dialgue

julia is giving a all t r. sith fr ab pany abut the tehnial draing.

朱莉亚正设计图给a b司史密斯先打电话。

julia: hell. this is julia kant. uld i speak t r. sith please?

朱莉亚：，茱莉亚·康德。找史密斯先。

r. sith: this is thas sith speaking. hat an i d fr yu, iss kant?

史密斯先：。什吗，康德姐？

julia: r. sith, yu kn that e have finished the tehnial draing arding t yur requireents. yu alled us that yu uld like a little difiatin yesterday. i'd like t ake an appintent ith yu t disuss h t dify it.

朱莉亚：史密斯先，设计图已按照您求完，您昨给打电话想修改。想您预约间讨论该怎样修改。

r. sith: all right.

史密斯先：。

julia: are yu free at 10:00 a.. this thursday?

朱莉亚：您周四午10点间吗？

r. sith: i a afraid nt. i ill have a eeting that rning. hat abut 3:00 p.. that day?

史密斯先：恐怕，午议。午3点怎样？

julia: n prble. see yu this thursday.

朱莉亚：问题。周四。

r. sith: k. gdbye.

史密斯先：。再。

julia: bye-bye.

朱莉亚：再。

ntes

1. tehnial draing 技术设计图

2. difiati [??difi'kei??n] n.修改，修正；修饰

贴士

1. ay i invite yu t visit ur pany setie next nth?

月以邀请参观司吗？

2. uld i have an appintent ith yu this saturday afternn?

以您约周六午吗？

3. shall i ake the reservatin fr yu?

请问为您安排预约吗？

4. uld yu ake it se ther tie?

以约别间吗？

以样：

an e ake it anther tie?

5. d yu have any plan next nday?

您周安排吗？

以样：

are yu available next nday?

6. e are lking frard t eeting yu then.

期待您。

7. i a ging t travel n business that day.

差。

8. i have a full shedule next eek.

周间排满。

热情招待客户

dialgue

jhn ges t the airprt t pik up a uster.n he eets the uster dan atthes.

约翰机场接位客户。现客户丹·马修斯碰。

jhn: exuse e! i' jhn sith fr du pnt fuel pany. are yu dan atthes fr ab pany?

约翰：您！杜邦燃油司约翰·史密斯，您ab司丹·马修斯吗？

dan: yes, i a. glad t eet yu.

丹：，。很高兴。

jhn: e, t. i a here t eet yu. ele t uhan! h as yur flight?

约翰：。儿接您。欢迎您武汉。旅途愉快吗？

dan: it as fine exept fr a little lng, all tgether nearly 6 hurs.

丹：，间点长，全程近6。

jhn: that as a lng flight. yu ust be tired n.

约翰：旅途点长，您现累。

dan: atually i feel pretty rested. i as able t sleep n the plane.

丹：实际休息很。飞机睡儿。

jhn: that's gd. let e help yu ith yur luggage.

约翰：样很。帮您提李吧。

dan: thanks. yu are s kind.

丹：谢谢，太。

jhn: that's all right. i've already ade a estern-style r reservatin fr yu. let's g t the htel first. and i've ade arrangeents fr yu t visit the ity. hangjiang river bridge and the huanghe ter in uhan are very faus, espeially the nturnal sights ver the river is really quite nie!

约翰：客气。已酒店给您订间西式房间，先吧。并且城市游览计划已给您安排。武汉长江桥黄鹤楼非常著名景点，尤江夜景真很美。

dan: h, great. thank yu fr yur hspitality.

丹：哦，太棒。谢热情款待。

jhn: e hpe yu ill feel at he. let's g this ay. ur ar is ut in the parking lt.

约翰：希望您宾至归。请边走，车停车场。

ntes

1. rested ['restid] adj. 休息；精力充沛

2. reservatin [?rez?'vei??n] n. 预订；保留；（印第安）居留

3. nturnal [n?k't?:n?l] adj. 夜间；（物）夜间活动

贴士

1. thank yu fr eeting e at the airprt, iss li. this is y first tie t visit hina.

李姐，谢谢机场接，第次。

2. yu ust be tired after the lng flight.

长途飞，您很累。

3. let e arry the baggage fr yu.

帮您拿李。

4. e really ish yu'll feel at he here.

真诚希望您宾至归感觉。

5. ay i have yur business ard?

给张您名片吗？

6. uld yu please have a seat fr a shrt hile?

请您坐吗？

7. hat uld yu like t drink?

您想喝点什？

以样：

an i get yu sething t drink?

8. i ill sh yu the ay. please fll e.

领路，请跟。

介绍参观司

dialgue

dan is invited t pay a visit t the fatry f his ptential peratr.

丹受邀参观合客户工厂。

anager: thank yu fr ing tday.

理：感谢您今。

dan: i have been lnging fr visiting yur fatry fr a lng tie.

丹：早想参观工厂。

anager: the tur shuld last abut t hurs. yu need t ear this hard hat. i'll apany yu t take a lk arund the fatry and sh yu ur ahines in peratin.

理：整参观概持续两。需戴顶安全帽。带您处，展示机器运状况。

dan: that'll be very interesting. h large an area des this plant ver?

丹：很意思。厂房积？

anager: it vers an area f 5000 square eters.

理：它占积5000平米。

dan: hat tie as yur fatry established?

丹：工厂什候建？

anager: se ten years ag by erging t sall-sized nes. the prdutin line is fully autated and puter-ntrlled.

理：约10由两规模工厂合并。产线全动由电脑控制。

dan: h d yur quality ntrl systes perate?

丹：质量控制系统怎运？

anager: there're a ttal f six heks in the hle anufaturing press. all prduts have t pass strit inspetins befre they g ut.

理：整产程共6检查关。产品厂必须严格检查。

dan: it gave e a gd idea f yur prduts. i as very ipressed. yu have exellent failities and effiient stuff. if it is nt t uh truble, i uld like t talk ith yur general anager.

丹：让产品很解，真开眼界。拥精良设备高效率员工。果便话，想总理谈。

ntes

1. hard hat 安全帽；保守派士

2. erge [?:d?] v. 合并，融合，兼并

3. autated ['?:t?ueitid] adj. 动化

4. ipress [i'pres] n. 印记，印象；特征；v. 使……印象；影响；传送

贴士

1. i an set up a tur next thursday.

以安排周四参观。

2. are they satisfied ith the rking nditins?

工条件满意吗？

3. i thrughly enjyed the tur f yur pany. it prvided a great insight int the pany e ill be dealing ith.

参观司让非常愉快，它让深入解即之合司。

4. here an e see yur plete lines?

哪以司全部样品类？

5. t keep up ith verheling uster respnse, ur pany expanded rapidly.

为适应顾客热烈反应，迅速展。

6. uld yu please tell e yur shedule s that e an arrange the visit fr yu?

请告诉您程，以便为您安排参观。

7. the fir as set up in the early 70s.

司立70代早期。

8. e shall be pleased t sh yu se f ur eletrni prduts.

很乐意向您展示售各类电产品。

妥善安排宴

dialgue

t's pany has invited a freign uster t negtiate the business. his diretr ji asked hi t arrange a lavish buffet t entertain their uster.

汤姆司邀请位外客户洽谈意。管吉姆安排丰盛助餐招待客户。

ji: hey, guy. i a very glad t see yu.

吉姆：嗨，伙计。真太高兴。

t: really? an i be f any assistane t yu?

汤姆：吗？为做点什？

ji: yu kn that r. gates just ae t ur pany t rk ut a deal ith us.e ust arrange a dinner t ele his ing. and i ant t take the task t yu.

吉姆：知，盖茨先刚刚司洽谈意。为接风洗尘，想把任务交给。

t: are e ging t have a dinner this evening?

汤姆：今晚举办宴吗？

ji: a buffet. yu shuld all fr the guest's eating habits and then selet apprpriate fd fr hi, nt nly serving yurself.

吉姆：助餐宴。考虑客户饮食习惯，为挑选合适食物，根据己胃口选择。

t: that's a little diffiult. an't yu give the task t sene else?

汤姆：点难。让别做儿呢？

ji: n, srry, i an't. it belngs t yu.

吉姆：，。非莫属。

ntes

1. rk ut 解决，确；想；制订；计算

2. deal [di:l] n. 协，交易；量；v. 应付；处理；交易，营

3. buffet ['b?fit] n.助餐，饮食柜台；打击；v. 连续猛击，打击

4. all fr 考虑，顾及；为……留余

5. banquet ['b??kit] n. 宴；v. 参加宴

贴士

很候，些谈判商讨餐桌完，顿功商务晚餐以令任何商业关系巩固。选餐厅之，东先把共餐食物点偏弄清楚，才至尴尬件。西商务宴客式：

seated dinners 宴（较正式，嘉宾每各固席位）

reeptins 招待

buffet dinners 助餐（称冷餐）

ktail parties 鸡尾酒（尚布常举办类似酒）

se etiquette yu an't iss

1. if yu dn't like hat's being served, dn't say s.

2. dn't put yur used napkin n the tp f the table.

3. if sething that ges int yur uth ust e ut beause it's unheable, dn't spit it ut r int the napkin.

4. ut nly t r three piees f eat at a tie.

5. signal the servers that yu are still eating by plaing yur frk and knife in an inverted v n yur plate fr the 10 t 2 'lk psitins.

6. turn ell phnes ff hen at dinner.

知餐桌礼仪

1. 果喜欢餐桌食物，。

2. 把餐巾放桌。

3. 吃难以咽东西，吐或吐餐巾纸。

4. 吃肉每次最切两块。

5. 果提示服务员继续餐，把餐叉刀放盘10点2点钟位置倒v状。

6. 餐把手机关掉。