02 电话礼仪

02 电话礼仪

接打电话套

dialgue

t is aking a all t ne f his usters and inquiring sething abut the prduts he sld befre.

汤姆正给位客户打电话，向咨询以售产品状况。

t: hell, this is t kant fr internatinal trade . liited. uld i speak t r. sith?

汤姆：，际贸易限责任司汤姆·康德。以史密斯先通电话吗？

r. sith: speaking please.

史密斯先：。

t: i' srry t disturb yu. yu purhased ur equipent last year and n i'd like t find ut abut their rkings. are they still in gear n?

汤姆：很抱歉打扰您。您购买设备, 现想解它使情况。它现否正常运转？

r. sith: yeah, exatly! e bught the last year. at present, they are still in gd nditin.

史密斯先：，购买。目，它状态良！

t: that's it! all f the have first-lass quality and perfrane. every instruent is subjet t strit inspetin befre shipent. n e have researhed and develped ne prduts.

汤姆：！它质量性流。每件设备装运严格检验。现，研新产品。

r. sith: yur pany is develping s fast. aybe later n e'll perate again.

史密斯先：司展真快。或许以再次合。

t: that's terrifi! if any, please reeber t all us. i n't keep yu any lnger.gdbye, r. sith.

汤姆：太！果需话，记联系。再打扰您！再，史密斯先。

r. sith: bye!

史密斯先：再！

ntes

1. rking [?:ki?] n. 运；工；劳动

2. be in gear 处正常工情况

3. in gd nditin 状况良

4. be subjet t 遭受；服；以……为条件

5. inspetin [in'spek??n] n. 检查，检验；视察

贴士

1. hell, ay i speak t illia?

，以威廉通电话吗？

以样：

ay i have illia, please?

2. i have sething urgent t nsult iss brn.

急找布朗姐。

3. i' srry t all yu s late.

，晚打电话。

4. i hpe i didn't ath yu at a bad tie.

希望打扰。

5. h is that speaking?

请问您哪位？

以样：

h is alling, please?

6. i' srry t have kept yu aiting s lng.

抱歉让久等。

7. uld yu just ait fr a ent, please?

请稍等儿吗？

打错电话

dialgue

julia ants t all r. kant f the finane departent. but she gt the rng nuber.

朱莉亚想给财务部康德先打电话，但她拨错号码。

julia: hell, uld i speak t r. kant?

朱莉亚：，以康德先通电话吗？

a: there are t r. kants here. hih ne d yu like t talk t?

a： 两位康德先。您找哪？

julia: i'd like t talk t jaes kant. ay i have hi?

朱莉亚：找吉姆斯·康德。以讲话吗？

a: srry, i beg yur pardn?

a：意思，请再遍。

julia: jaes kant.

朱莉亚：吉姆斯·康德。

a: i' srry, but there's n ne here by that nae.

a：，。

julia: isn't this the finane departent?

朱莉亚：财务部吗？

a: i' afraid yu dialed the rng nuber. this is the he telephne.

a：恐怕拨错号码，庭电话。

julia: h, srry t have bthered yu.

朱莉亚：哦，真，打扰您。

a: it desn't atter.

a：关系。

ntes

1. finane departen 财务部

2. dial ['dai?l] v. 拨号，打电话

3. bther ['b?e?] v. 烦扰，使恼怒；使安，费

贴士

1. i' srry, but e dn't have anyne by that nae here.

，。

以样：

i' srry, but there is n ne alled susan here.

2. h, srry t have disturbed yu.

哦，真，打扰您。

3. i beg yu pardn? r. h?

请再遍，找谁？

4. hat nuber are yu trying t dial?

电话什号码？

以样：

hat nuber are yu alling?

5. ill yu hek the nuber again, please?

请您再核电话号码吗？

6. i suggest yu lk in the phne bk again.

建议您再查电话簿。

7. are yu sure yu are dialing the right nuber?

确打号码吗？

8. uld yu hek the nuber fr e, please?

否帮核实号码？

以样：

uld yu test the nuber fr e, please?

接听电话

dialgue

steven eets se prbles in his rk, s he ants t ask fr advie fr susan. n he is giving susan a ring. but susan is nt in.

史蒂文工遇些问题，想请教苏珊。现正给苏珊打电话，但苏珊办室。

steven: hell, ay i speak t susan please?

史蒂文：，请找苏珊吗？

a: i' srry, she is nt in.

a：，她。

steven: an yu tell e h lng she'll be bak? i ant t e t her fr se advie abut y rk.

史蒂文：告诉她久回吗？想向她请教些工问题。

a: srry, i have n idea. she is n business trip at present. hy dn't yu all her ell phne?

a：抱歉，知。她目差。为什打她手机呢？

steven: i'd like t. but i dn't have her ell phne nuber. an yu tell e abut it?

史蒂文：想，但她手机号码。告诉她号码吗？

a: i' srry. e an't give ut her ell phne nuber.

a：，把私电话给您。

steven: then an yu all her and give her y nuber? y nuber is 6854778. y nae is steven kant.

史蒂文：以给她打电话把电话号码给她吗？电话6854778，叫史蒂文·康德。

a: n prble, r. kant.

a：问题，康德先。

steven: thank yu.

史蒂文：谢谢。

ntes

1. at present 目，现

2. give ut 布；

贴士

ut f pket

ut f pket最常意思“赔钱、白白损失”（having suffered a finanial lss）。果连字符ut f pket单词连，形容词ut-fpket，最基本意思“钱”（having n ney）。ut-f-pket expenses 则指些需先现金支付，以报销开销，比差交通费、食宿费等等。但近ut f pket网通俗语，越越网民sebdy is ut f pket表达“某现儿”。“赔钱”“缺席”什关系呢？果办室（ut f ffie），及被配任务，失赚钱机（ut f pket）。果办室外差，常些ut-f-pket expenses。

例：

i' ut f pket these days.

段间。

留言吗

dialgue

aggie is aking a phne all t r. gates,but r. gates is nt in. she asks fr leaving a essage.

麦琪正给盖茨先打电话，但盖茨先。她想给留言。

aggie: hell, this is aggie. ay i speak t r. gates, please?

麦琪：，麦琪。想找盖茨先。

a: i' afraid he is nt here n. he ent ut t all n a uster just n.

a：现，刚客户。

aggie: then hat tie ill he be bak?

麦琪：什候回？

a: i expet hi bak this afternn. uld yu like t leave a essage?

a：午。想留言吗？

aggie: thank yu. i'd like t. uld yu tell hi t all e at 6588758 as sn as he's bak?

麦琪：谢谢，留言。回让给6588758回电话吗？

a: k. i'll ake sure that he gets the essage.

a：。保证收留言。

aggie: thank yu. bye-bye.

麦琪：非常感谢。再。

a: yu're ele, bye!

a：客气，再。

ntes

1. all n 访问，拜访；号召，求

2. leave a essage 留言

贴士

1. uld yu just tell her susan alled?

否转告她苏珊找她？

以样：

just tell her there as a all fr susan.

2 please ask her t all e bak..

请让她给回电话。

以样：

uld yu tell her t give e a ring hen she's bak?

3. please tell hi t e t the pany quikly.

请告诉速司。

4. n, thank yu. it's nthing urgent.

谢谢，，什紧。

5. i ust disuss the rk ith hi.

讨论项工。

6. uld yu like t leave a essage?

想留言吗？

以样：

d yu have a essage?

7. uld yu like t leave yur nae and nuber?

愿意留姓名电话号码吗？

8. ay i have yur nae, please?

请问您贵姓？

以样：

ay i have yur nae, just in ase?

9. i'll give her the essage.

转告她。

以样：

i'll ake sure she reeives the essage.

结束电话礼貌

dialgue

there is a phne all fr a uster. sarah is ansering the telephne.

顾客打电话。莎拉正接电话。

sarah: hell, this is ab pany. hat an i d fr yu?

莎拉：，ab司。为您做些什？

a: hell, i find yur pany in alibaba, and i ant t buy a bath f plane dels. hih types d yu have? hat's the prie f the del x768?

a：，阿巴巴司，想买批飞机模型。哪些型号？型号x768价格少呢？

sarah: e have plane dels f re than 20 types. and the prie is 50 dllars f that del. i'd like t send se details f all the dels t yu. ay i have yur eail?

莎拉：20型号飞机模型。您提50美元。想些关型号详细资料给，您告诉您邮箱址吗？

a: there is n need f that at present. i just ant t kn the prie f that del.

a：现需。想解型号价格。

sarah: h, never ind. anyay thanks fr yur all. gdbye.

莎拉：哦，关系。管怎样，感谢您电。再。

a: bye-bye.

a：再。

ntes

1. a bath f （或物）批

2. plane del 飞机模型

3. detail ['di'teil] n. 详细；详情

贴士

1. nie talking t yu.

很高兴跟通话。

2. i'll be lking frard t hearing fr yu.

期盼回音。

3. thank yu fr returning y all.

谢谢给回电话。

以样：

thank yu fr alling e bak.

4. i'd better get ff the phne.

挂电话。

5. i n't keep yu any lnger.

耽误间。

6. i' quite busy at the ent. uld yu ring bak later?

晚点打吗？现点忙。

7. say hell t yur flks.

请代向您问。

8. ell, i'll all yu again later.

嗯，晚些候再打给。

9. is there anything else i an d fr yu?

什以帮忙吗？