04 销售服务

04 销售服务

送货门

dialgue

andre ants t buy a big and frtable bed.

安德鲁想买张舒服床。

seller: rning, sir. hat an i d fr yu? there are different kinds f furniture here.

卖：早，先。为您效劳吗？各各样具。

andre: here an i find a bed?

安德鲁：床区域？

seller: this ay, please. yu an hse hatever yu like.

卖：请边走。您以选择任何您喜欢。

andre: hat's the prie f this redd bed?

安德鲁：张红木床价格少？

seller: 2500 yuan, sir. there's a free ffer f bedding if yu buy it.

卖：2500元，先。您买话免费赠送床品。

andre: and shuld i pay fr the delivery?

安德鲁：需交运费吗？

seller: n, sir. it's free fr transprtatin. please sign yur nae, address and ay f ntat here.

卖：，先。运送免费。请填名字、址联系式。

andre: hat's the tie f the delivery?

安德鲁：什候货？

seller: it'll be saturday, sir, if it is nvenient fr yu.

卖：果您便话，星期六货，先。

andre: k, ay i have yur phne nuber?

安德鲁：吧。以知电话吗？

seller: sure. this is y business ard.

卖：，名片。

ntes

1. furniture [?f?:nit??] n. 具

2. hatever [h?t?ev?] prn. 任何（物），每样（物）；论什，管什

3. redd ['redud] n. 红杉，红木

4. delivery [di?liv?ri] n. 交货，交付；配送，送

5. transprtatin [?tr?nsp?:?tei??n] n. 运送，运输；运输工具

贴士

1. e have the dr-t-dr delivery servie fr this puter desk.

台电脑桌为您提供送货门服务。

2. there's n extra fee fr the delivery.

运送程收取额外费。

3. yu needn't rry abut anything else if yu deide t buy it.

果您决买话您担。

4. i' aiting fr yur delivery at he in the afternn.

午等送货。

5. please enter yur detailed address here.

请填写您详细址。

6. the gds ill be delivered in t days. please keep yur bile phne pering n.

货物两内运送。请保持手机处开机状态。

维修服务

dialgue

beause f the isuse, sally's puter runs very sl and ften rashes.

因为合理使，萨莉电脑运很慢，常死机。

sally: have yu fund the prble f y puter? i have just bught it here fr ne nth. hy des it run rather sl and ften freeze n?

萨莉：找电脑毛病吗？买才月。为什现运很慢，常死机？

seller: the hardare is k. the prble is that there are t any viruses in yur puter. the virus an disturb the rking f the puter. there's n anti-virus syste in yur puter. it uld be infeted easily.

店：硬件问题。问题电脑很病毒。病毒干扰电脑正常工。您电脑安装杀毒软件，很容易被感染病毒。

sally: but it needs ney t ativate the anti-virus sftare. i thught there's n need f it.

萨莉：但激活杀毒软件需钱啊，觉必。

seller: n, an anti-virus sftare an prtet yur puter effiiently. fr yu have just bught it here fr ne nth, i an help yu t set up ne and ativate it. the validity is 3 nths.

店：，杀毒软件效保护您电脑。儿买才月，以帮安装并激活，效期月。

sally: k, thank yu.

萨莉：，谢谢。

seller: als, i fund that there are any duents in yur disk. and that's als a reasn that yur puter rks sl.

店：且，现盘装许文件。电脑变慢原因。

sally: yu ean the duents shuld nt be set up in disk?

萨莉：文件装盘吗？

seller: yes, the disk is ainly fr the systes. yu an hange the rute t ther disks if yu set up duents.

店：。盘系统文件。果建立新文件话以修改路径别盘。

sally: i gt it. uld yu help e ith the disk this tie?

萨莉：明白。次帮整理盘吗？

seller: n prble.

店：问题。

ntes

1. freeze [fri:z] v.（使）结冰；n. 冻结，冰冻；凝固，静止

2. hardare [?hɑ:d??] n. 硬件

3. virus [?vai?r?s] n. 病毒，病毒性疾病；恶毒，恶意

4. infet [in?fekt] v.（受）传染；污染；影响

5. ativate [??ktiveit] v. 使活动，动；触，激活

6. effiientl [i'fi??ntli] adv.效率高，效

7. validity [v??liditi] n. 效（期），效力，合性；正，正确

8. rute [ru:t] n. 路，路途，路线，路程

贴士

1. i ften aintain y puter asinally at ertain intervals.

常每隔段间把电脑维修次。

2. hat is the validity f this tv?

台电视保修期长间？

3. please keep yur arranty ard ell. yu need t sh that hen yu ant a aintaining servie.

请妥善保管保修卡。果需维修服务，请示保修卡。

4. have yu finished the repairing f y ar?

车修吗？

5. it is alays free f harge henever yu need a repair.

随免费维修。

6. yu an all this nuber if yu need a repairing servie.

果需维修服务打电话。

退换货物

dialgue

the high-heel shes eily just bught have been rn ut.

埃米莉刚买高跟鞋坏。

eily: the high-heel shes have been rn ut. the heel f the left she as brken.

埃米莉：双高跟鞋问题，左鞋跟坏。

seller: i' srry, ada. h lng have yu kept this pair f shes fr here?

店：很抱歉，女士。您买双鞋久？

eily: abut ne eek.

埃米莉：概周。

seller: k, arding t the guarantee, e'll hek it fr a fe inutes. if it is aused by the quality, e'll hange a ne pair fr yu.

店：，根据保修单，花几钟间检查。果由质量问题引，为您换双新。

eily: the quality is t pr. i have just rn the fr a fe days.

埃米莉：质量太差，才刚穿几。

seller: fr the feedbak f selling, there are fe hanes fr suh kind f thing happening. e are deeply srry fr it this tie.

卖：销售反馈情况，情况几率很。次深表歉意。

eily: hat if it happens again?

埃米莉：果再情况呢？

seller: e an guarantee that it n't happen again, ada.

卖：保证以再，女士。

eily: i ean just in ase?

埃米莉：万呢？

seller: then e ill return yur ney bak, ada. but e ill try ur best t ake yu satisfied this tie.

卖：退您费，女士。但次尽最努力使您满意。

eily: k, i trust yu.

埃米莉：吧，相信。

ntes

1. heel [hi:l] n. 足跟，踵部，跟；v.（使）倾斜

2. ause [k?:z] n. 原因，因；业；原则；v. 为……原因，引，促使，使

3. pr [pu?] adj. 贫困，贫穷；低劣，次等；（身体）衰弱；怜，幸

4. feedbak [?fi:db?k] n.反馈；反馈信息

5. trust [tr?st] n. 信任，相信；托管；关怀；职责；v. 相信，信任

贴士

1. i'd like t exhange this earphne. the tne quality is t bad.

退换副耳机，音质太差。

2. e an't aept the returning if there's n reeipt.

收据退换。

3. this shirt had lst its lr after the first ashing.

件衣服洗次掉颜色。

4. e an hange a ne ne fr yu.

以为您换新。

5. there's a quality prble ith the shes. they ere brken s easily.

鞋质量问题，容易穿破。

6. uld yu like an exhange r a refund?

您想换货退货？